Patient-Centered Care: Lessons from Medical Marijuana

By Natalie Scott | Published on  

As a palliative care physician, I had an experience that forever changed my perspective on medical marijuana. It happened a couple of years ago when I was consulted to see a retired English professor in her 70s who was battling pancreatic cancer. She was experiencing pain, nausea, and vomiting, and she asked me about the potential benefits of medical marijuana.

To be honest, my knowledge of medical marijuana was limited to what I had learned in medical school, which was practically nothing. I told her that, as far as I knew, medical marijuana had no benefits. But she surprised me by pulling out a stack of randomized controlled trials showing its efficacy in relieving symptoms like nausea, pain, and anxiety. It made me realize that I needed to learn more about this topic that I had dismissed.

I delved into reading articles, talking to researchers and doctors, and most importantly, listening to patients. What I discovered was not only surprising but also eye-opening. Many patients were turning to medical marijuana not because they believed it was a wonder drug or completely risk-free, but because it gave them control over their illness. It allowed them to manage their health in a way that was effective and comfortable for them.

Let me share the story of Robin, a woman in her early 40s who suffered from rheumatoid arthritis. Despite her physical challenges, she possessed incredible strength and toughness. When I met her at a medical marijuana dispensary, she explained how medical marijuana not only helped with her anxiety and pain but also gave her the autonomy to use it when she needed it and in the way that suited her best. It was enabling for her to have control over her health without relying on others’ permission or prescriptions.

The realization that medical marijuana could provide genuine benefits was just the first surprise. The second surprise was acknowledging that it also carries risks, although not as severe as some opponents claim. But the most significant surprise was discovering that patients valued medical marijuana for the sense of control it gave them over their lives.

These insights prompted me to explore how medical marijuana dispensaries were able to offer patients the control they desired, something that mainstream medical institutions often struggled with. I visited a clinic in Venice Beach, California, and even though I couldn’t legally make a purchase, I experienced firsthand the personalized attention, education, and support provided to patients.

In these dispensaries, patients are asked about their background, goals, preferences, fears, and hopes. The educational resources available in the waiting rooms and the willingness of staff to spend time discussing nuances and offering advice were remarkable. It made me realize that there are valuable lessons to learn from these small-scale operations that prioritize patient-centered care.

We can incorporate some of these lessons into mainstream healthcare. Firstly, we should find ways to give patients more control in small but significant ways, allowing them to interact with healthcare providers on their own terms. Secondly, education plays a crucial role. We can learn from the dispensaries’ approach to provide information, not only from professionals but also by fostering peer support and shared experiences among patients.

Lastly, and perhaps most importantly, we need to prioritize putting patients first. It means asking them about their hopes, fears, goals, and preferences from the beginning, not just when they face serious or chronic illnesses. By doing so, we can provide a more personalized and enabling healthcare experience.

While there is a need for more research on the benefits and risks of medical marijuana, simply demanding evidence without addressing the need for change misses the point. Patients like Robin are seeking out medical marijuana because it offers them the control and support they need. We must humbly recognize that there are valuable lessons to learn from medical marijuana dispensaries and integrate them into our healthcare system.

In doing so, we can guarantee a better experience for all patients.

In my years as a palliative care physician, I encountered a situation that shed light on the often-overlooked risks of medical marijuana. Let me share the story with you.

A few years ago, I was asked to consult on a case involving a retired English professor in her 70s who was battling pancreatic cancer. Among her symptoms were pain, nausea, and vomiting, which led her to inquire about the potential benefits of medical marijuana.

At the time, my understanding of medical marijuana was limited, as it was not a topic covered extensively during my medical training. I honestly believed that medical marijuana had no benefits. However, this perception was quickly shattered when the patient presented me with a stack of randomized controlled trials demonstrating its efficacy in relieving symptoms such as nausea, pain, and anxiety.

This eye-opening experience compelled me to dig deeper and learn more about medical marijuana. As I delved into research articles, engaged in conversations with researchers and doctors, and listened to patients, I discovered a surprising reality: while medical marijuana does offer benefits, it also carries its fair share of risks.

These risks may not be as substantial or as alarming as some opponents claim, but they are real nonetheless. It became evident that we needed more research to better understand the potential risks associated with medical marijuana use. This includes exploring the risks specific to medical marijuana, as most existing research focuses on the risks associated with recreational use.

While acknowledging the benefits and risks, it is crucial to emphasize the importance of context. What I found most intriguing was that many patients turned to medical marijuana not solely for its benefits or to weigh the risks and benefits but rather because it granted them a sense of control over their illnesses.

Allow me to introduce you to Robin, a remarkable woman in her early 40s who had been battling rheumatoid arthritis for two decades. Physically, she appeared frail and relied on a wheelchair, but her strength and toughness were awe-inspiring. When I spoke with her at a medical marijuana dispensary, she shared how medical marijuana helped ease her anxiety and pain. However, what truly enabled her was the control it gave her over her health and well-being.

Robin could decide when and how to use medical marijuana, tailoring its usage to her preferences and finding the dose and frequency that worked best for her. If it didn’t work as expected, she could make adjustments accordingly. This level of autonomy and control was transformative for her.

The story of Robin and many other patients like her reminds us of the profound impact a loss of control can have on individuals facing chronic or serious illnesses. It is not merely the physical symptoms that terrify them but also the looming prospect of losing control over their health and becoming dependent on others.

While medical marijuana may offer a semblance of control, it is vital to approach it with caution and consider the risks involved. Research and further exploration are essential to establish a comprehensive understanding of its benefits and risks. Rescheduling marijuana at the federal level or removing barriers to research would undoubtedly facilitate this pursuit.

It is important to acknowledge that simply demanding more research and evidence without addressing the need for change in our healthcare system is insufficient. Patients like Robin are seeking alternatives because they find the context provided by medical marijuana dispensaries more conducive to their needs.

We should be open to learning from these dispensaries, even if they may be small-scale operations run by individuals without formal medical training. They excel in patient-centered care, actively engaging patients in discussions about their backgrounds, goals, fears, and hopes. Additionally, the availability of educational resources and the support patients receive from each other in dispensary waiting rooms create an environment that promotes holistic well-being.

As healthcare providers, we have the opportunity to incorporate these valuable lessons into mainstream medicine. By finding ways

Let’s explore the powerful motive behind why many patients are hugging medical marijuana as a means to regain control over their health. It’s a fascinating aspect that I discovered during my years as a palliative care physician.

Allow me to recount the story of a retired English professor in her 70s, whom I was consulted to see. She had been diagnosed with pancreatic cancer and was battling pain, nausea, and vomiting. During our consultation, she raised an intriguing question: Could medical marijuana potentially ease her symptoms?

Now, prior to this encounter, my knowledge of medical marijuana was quite limited. It was an area that had received minimal attention during my medical training. Consequently, I held the belief that medical marijuana had no discernible benefits. Little did I know that this encounter would challenge my preconceived notions.

To my surprise, the patient handed me a stack of meticulously organized randomized controlled trials that showcased the benefits of medical marijuana in relieving symptoms like nausea, pain, and anxiety. It was a wake-up call for me to realize that my understanding of medical marijuana was sorely lacking.

This eye-opening experience motivated me to delve deeper into the subject. I immersed myself in articles, engaged in conversations with researchers, doctors, and most importantly, listened intently to patients sharing their experiences. And what I discovered was truly astonishing.

It became evident that while medical marijuana does indeed offer tangible benefits, it is not without risks. The magnitude of these risks may not be as extensive or alarming as some skeptics claim, but they are unquestionably real. It became apparent that we needed further research to gain a comprehensive understanding of both the benefits and potential risks associated with medical marijuana use.

However, the most remarkable revelation was that a significant number of patients sought out medical marijuana not solely for its benefits or to carefully weigh the risks and rewards. Rather, they turned to it as a means to regain control over their illnesses.

Let me introduce you to Robin, a courageous woman in her early 40s who had been grappling with rheumatoid arthritis for two decades. Despite her physical challenges, she radiated inner strength and toughness. During our encounter at a medical marijuana dispensary, Robin shared her journey with me.

For Robin, medical marijuana served as more than just a remedy for anxiety and pain relief. It granted her the autonomy to manage her health on her own terms. She could determine when to use it, how to use it, and adjust the dosage and frequency based on her personal needs. It enabled her to take charge of her well-being in a way that traditional medical approaches often couldn’t.

The significance of this newfound control cannot be overstated. When individuals face chronic or serious illnesses, there is a profound fear of losing control over their lives and becoming dependent on others. It is a fear that transcends the physical symptoms they endure.

Patients like Robin, who hug medical marijuana as a tool for regaining control, demonstrate the transformative power it holds. Their stories remind us of the paramount importance of enabling patients and involving them in their own care.

While there is a need for further research and evidence regarding medical marijuana, it is imperative that we do not overlook the remarkable phenomenon of patients seeking control over their health. They find solace in the context provided by medical marijuana dispensaries, which prioritize their needs and preferences.

As healthcare providers, we have a responsibility to learn from these dispensaries, even if they may be smaller operations run by individuals without formal medical training. They excel in delivering patient-centered care, offering personalized attention, education, and a supportive environment.

By adopting the lessons learned from these dispensaries, we can enhance the healthcare experience for all patients. It requires us to hug a more holistic approach, where patients are actively engaged, educated, and enabled

Let’s delve into the valuable lessons we can learn from medical marijuana dispensaries, where personalized care takes center stage. During my time as a palliative care physician, I encountered remarkable insights that reshaped my understanding of patient-centered healthcare.

One particular experience stands out—a visit to a medical marijuana dispensary. As I entered the establishment, I immediately noticed a significant shift in the approach to patient care. It was evident that these dispensaries went above and beyond to tailor their services to each individual’s unique needs.

From the moment I walked in, I was met with a series of thoughtful questions aimed at understanding my background, work, goals, and expectations regarding medical marijuana. The staff genuinely wanted to get to know me, ensuring that their recommendations aligned with my preferences and hopes.

This emphasis on patient engagement and personalization left a lasting impression. It made me realize that mainstream medical institutions could benefit from adopting similar practices. We have the opportunity to learn from these dispensaries, even though they may not have formal medical training or the resources of larger healthcare systems.

One crucial aspect that stood out during my visit was the abundance of educational resources. Not only did the staff provide information, but patients in the waiting room also willingly shared their experiences, insights, and advice. The waiting room became a hub of interaction, where individuals supported and learned from one another.

The dispensaries’ staff members themselves were another source of inspiration. I was astonished by their willingness to spend considerable time—sometimes an hour or more—discussing the nuances of different strains, consumption methods, and products. Their commitment to education and personalized guidance was remarkable, especially considering that I didn’t make any purchases during my visit.

Reflecting on this experience, I couldn’t help but consider how we could incorporate similar practices into mainstream healthcare. How can we enhance patient education and encourage peer support and knowledge sharing? These are questions that we should actively pursue to improve the overall patient experience.

While it may be embarrassing to acknowledge that dispensaries, often run by small-scale operations, can provide services and support that billion-dollar healthcare systems struggle with, we must humbly recognize the value they bring. By hugging patient-centered care and fostering personalized attention, education, and support, these dispensaries have created an environment where patients feel genuinely heard and understood.

As healthcare providers, we can learn from their approach. We must prioritize putting patients first, just as these dispensaries do. This means actively inquiring about patients’ hopes, fears, goals, and preferences from the outset, rather than waiting until they face serious or chronic illnesses. It requires a shift in our mindset, where patient giving power becomes a core principle.

It is encouraging to know that we can implement these changes within our healthcare system. However, it necessitates setting aside our pride and acknowledging that expertise does not guarantee comprehensive knowledge of meeting patients’ needs. By exploring the practices and approaches employed by medical marijuana dispensaries, we can integrate patient-centered care more effectively.

In doing so, we can ensure that all patients receive the personalized care and attention they deserve. The lessons we learn from these dispensaries are invaluable and have the potential to transform the healthcare experience for the better. Let us hug this opportunity to evolve and create a healthcare system that truly revolves around the needs of our patients.

Education plays a vital role in enabling patients to make informed decisions about their health. During my time as a palliative care physician, I discovered the profound impact that patient education can have on their well-being and overall healthcare experience.

One significant aspect that stood out was the emphasis on education within medical marijuana dispensaries. These establishments recognized the importance of equipping patients with the knowledge they needed to navigate their treatment options effectively. It was a refreshing departure from the traditional healthcare setting.

When I visited a medical marijuana dispensary, I was pleasantly surprised by the wealth of educational resources available. Not only did the staff behind the counter provide guidance, but the waiting room itself became a space for patients to share their experiences, offer advice, and engage in meaningful discussions.

This collaborative learning environment created a sense of giving power among patients. It allowed them to learn from others who had similar conditions or had tried various treatment approaches. The shared knowledge fostered a strong sense of community and support.

The staff members at these dispensaries also played a crucial role in patient education. I was amazed by their willingness to spend extensive amounts of time explaining the nuances of different strains, consumption methods, and potential benefits. They truly went above and beyond to ensure that patients had a comprehensive understanding of their options.

This approach to education in medical marijuana dispensaries serves as an important lesson for mainstream healthcare providers. We must find ways to incorporate similar educational practices into our own institutions. By providing patients with accurate and accessible information, we enable them to actively participate in their care decisions.

Patient education goes beyond simply sharing information—it involves creating a safe space for patients to ask questions, voice concerns, and actively engage in their healthcare journey. It is about treating patients as partners, respecting their autonomy, and recognizing that they are experts on their own experiences and needs.

As healthcare providers, we have a responsibility to prioritize patient education. By taking the time to educate our patients about their conditions, treatment options, potential risks, and benefits, we enable them to make well-informed decisions. This collaborative approach can lead to improved health outcomes and a more positive patient experience.

Furthermore, patient education should extend beyond the clinical setting. We should explore innovative ways to provide educational resources that are easily accessible and understandable. This can include online platforms, support groups, and educational materials tailored to patients’ specific needs.

By enabling patients through education, we not only enhance their ability to make informed choices but also foster a sense of ownership and control over their health. It is through this shared knowledge and collaboration that we can truly transform the healthcare experience and ensure that patients are active participants in their own care.

Let us hug the lessons learned from medical marijuana dispensaries and integrate patient education as a cornerstone of our healthcare system. By doing so, we enable patients to become advocates for their own well-being and promote a culture of shared decision-making, trust, and giving power.

The patient’s needs should always be at the forefront of healthcare. As a palliative care physician, I’ve come to realize the critical importance of prioritizing patient-centered care and the transformative impact it can have on the overall healthcare experience.

A wake-up call came when I encountered the stark contrast between traditional healthcare settings and medical marijuana dispensaries. These dispensaries provided a level of personalized care and attention that was truly remarkable.

In mainstream medical institutions, patients often face limited time with healthcare providers and a lack of meaningful engagement. However, during my visit to a medical marijuana dispensary, I was struck by the genuine interest the staff displayed in getting to know patients on a personal level.

Upon entering the dispensary, I was met with a series of questions that aimed to understand my background, goals, and expectations regarding medical marijuana. This initial conversation set the tone for the personalized care that followed. It made me realize the immense value of truly understanding a patient’s unique circumstances and tailoring their care accordingly.

The staff at these dispensaries demonstrated an unparalleled commitment to patient education. They willingly spent substantial amounts of time discussing the nuances of different strains, consumption methods, and product options. Their dedication to ensuring patients had a comprehensive understanding of their choices was truly commendable.

What struck me most was the sense of control and autonomy that patients experienced within these environments. They were actively involved in decisions about their treatment, dosage, and usage, enabling them to take charge of their own health. It was a stark contrast to the often paternalistic approach seen in traditional healthcare settings.

This stark difference between medical marijuana dispensaries and mainstream healthcare should serve as a powerful wake-up call. It’s time for healthcare providers to reassess our practices and place a stronger emphasis on patient-centered care.

We must actively listen to our patients, seeking to understand their hopes, fears, goals, and preferences. By involving them in decision-making processes and treating them as partners in their own care, we can create a more trusting and collaborative relationship.

Moreover, we must recognize the value of education and support in enabling patients. Medical marijuana dispensaries provide a wealth of resources and create a sense of community among patients. Mainstream healthcare can learn from this model by providing accessible educational materials and fostering peer support opportunities.

It is crucial for healthcare providers to set aside our preconceived notions and acknowledge that expertise does not equate to understanding patients’ unique needs. We must be willing to learn from alternative models of care, even if they do not conform to traditional norms.

By putting patients first, we can ensure that their voices are heard, their concerns are addressed, and their healthcare experience is genuinely transformative. Let us hug this wake-up call and work towards a healthcare system that centers around the needs and well-being of those we serve.

Small medical marijuana dispensaries can teach us valuable lessons about patient-centered care and innovative approaches to healthcare. Throughout my journey as a palliative care physician, I encountered these dispensaries and gleaned insights that could transform our healthcare system.

Lesson 1: Giving Patients Control

One of the most striking aspects of small dispensaries is their focus on enabling patients to take control of their health. Unlike traditional healthcare settings, these dispensaries prioritize understanding patients’ goals, preferences, and fears. By involving patients in decision-making processes, they ensure that care aligns with individual needs.

Lesson 2: Hugging Education

Education is key to enabling patients, and small dispensaries excel in this area. They provide a wealth of information, both from staff members and through patient interactions. Waiting rooms become vibrant spaces for shared experiences and peer support, fostering a sense of community. Mainstream healthcare can learn from this model by offering accessible and comprehensive education resources.

Lesson 3: Putting Patients First

The dedication of small dispensary staff members to patient care is truly commendable. They invest significant time in understanding patients’ unique circumstances and tailoring recommendations accordingly. By listening actively, dispensary staff create an environment where patients feel heard, valued, and genuinely cared for.

These lessons challenge mainstream healthcare providers to reassess their practices and hug patient-centered care. It requires us to prioritize patient autonomy, education, and a collaborative approach to decision-making.

To implement these changes, we must be willing to set aside our preconceived notions and learn from alternative models. Small dispensaries demonstrate that expertise does not solely lie within formal medical training. Valuable lessons can be found in these grassroots establishments.

By adopting a patient-centered mindset, healthcare providers can transform the healthcare experience. We need to create spaces where patients feel enabled, educated, and actively involved in their own care. This involves listening intently, respecting autonomy, and fostering a sense of partnership between patients and providers.

In conclusion, the lessons learned from small medical marijuana dispensaries have the potential to transform our healthcare system. Giving patients control, hugging education, and putting patients first are fundamental principles that can enhance the overall patient experience. Let us draw inspiration from these dispensaries and work towards a future where patient-centered care is at the heart of our healthcare system.

It’s time for healthcare providers to take a step back and reassess our approach to patient care. As a palliative care physician, I’ve come to realize the transformative power of patient-centered care and the importance of setting aside our preconceived notions.

The concept of patient-centered care was reinforced during my encounters with medical marijuana dispensaries. These grassroots establishments provide valuable insights into the kind of care that patients truly deserve. They challenge us to swallow our pride and shift our focus towards what really matters: the well-being and autonomy of the individuals we serve.

Patient-centered care demands that we actively listen to our patients, seeking to understand their hopes, fears, goals, and preferences. It’s about recognizing that expertise does not solely reside within the realm of medical training but also within the lived experiences of the patients themselves.

When we visit medical marijuana dispensaries, we witness a departure from the traditional, paternalistic model of healthcare. Instead, we find an environment where patients are treated as partners in their own care. Their input is valued, and decisions are made collectively, respecting their autonomy and unique circumstances.

To truly hug patient-centered care, we must be open to learning from alternative models of care. We should set aside our pride and acknowledge that our expertise does not equate to knowing everything about meeting patients’ needs. The dispensaries we encounter provide valuable lessons that can inform and improve our own practices.

By incorporating patient-centered care principles into mainstream healthcare, we can create an environment that fosters collaboration, trust, and giving power. Patients should feel actively involved in their care decisions, confident that their voices are heard and respected.

Swallowing our pride also means acknowledging that education plays a crucial role in patient giving power. Medical marijuana dispensaries excel in providing patients with comprehensive information about their options, enabling them to make informed choices. We should strive to adopt similar educational practices, offering accessible resources that enable patients to actively participate in their healthcare journey.

By hugging patient-centered care and swallowing our pride, we can transform the healthcare experience for the better. It requires us to shift our mindset, prioritize listening, and actively engage with patients as partners in their care.

Ultimately, our goal as healthcare providers should be to create an environment where patients feel valued, enabled, and in control of their health. Through patient-centered care, we can build stronger relationships, enhance health outcomes, and ensure that the healthcare system truly revolves around the needs and well-being of those we serve.

In conclusion, the lessons learned from medical marijuana dispensaries provide us with a valuable roadmap to improve the quality of patient care in mainstream healthcare. It’s time for us as healthcare providers to hug patient-centered care, enabling patients and putting their needs at the forefront.

By actively listening to our patients and involving them in decision-making processes, we can create a collaborative and respectful healthcare environment. This shift requires us to set aside our preconceived notions, acknowledge the expertise of our patients, and treat them as partners in their own care.

The emphasis on education within medical marijuana dispensaries is another crucial aspect that we can learn from. By providing comprehensive information and accessible resources, we enable patients to make informed choices about their health. Mainstream healthcare can adopt similar educational practices to ensure that patients have the knowledge necessary to actively participate in their healthcare journey.

Swallowing our pride and being open to alternative models of care allows us to glean insights and incorporate best practices from unconventional sources. The patient-centered approach exhibited by medical marijuana dispensaries reminds us of the importance of creating an environment where patients feel valued, heard, and in control of their health.

It’s time to transform the healthcare system by prioritizing patient giving power, collaboration, and education. Through patient-centered care, we can build stronger relationships, enhance health outcomes, and ensure that the healthcare experience is truly centered around the well-being and needs of those we serve.

Let us hug the lessons learned from medical marijuana dispensaries and work towards a healthcare system that places patients at the heart of their care. By doing so, we can create a brighter future where patients are active partners in their healthcare decisions and experience the respect, giving power, and personalized care they deserve.